Support
Need a hand with Simpatico? Email us and a real person will reply.
Email: support@simpaticoapp.com
Tell us which phone you use and what you were trying to do. Please don't send passwords.
Common questions
How do I connect my calendars?
In Simpatico, open Settings, then Calendars, then Add a calendar, and choose a source:
- Google: sign in with Google, allow read-only calendar access, then pick the calendars to share.
- iCloud: create an app-specific password at account.apple.com (Sign-In and Security, then App-Specific Passwords) and enter it with your Apple Account email.
- Phone calendars: allow calendar access and pick calendars that are already on your phone. Use this for Outlook, Yahoo and work calendars.
- Calendar link: paste an ICS or webcal link, for example a school or sports-team calendar.
- Other account: Fastmail, Nextcloud or any CalDAV server, with an app-specific password.
Simpatico only reads your calendars; it never changes them.
Can I use Outlook or Yahoo?
Yes, through Phone calendars: first add your Outlook or Yahoo account to your phone (on iPhone, in the Settings app under Calendar accounts; on Android, through the provider's app or your account settings), then choose its calendars in Simpatico under Phone calendars. Outlook can also publish a calendar link you can add as a Calendar link.
How do I pair with my partner?
During setup, one of you taps Start our calendar to get a 6-character code and QR code and shares it; the other taps I have a code and types the code or scans the QR code. After setup, use Invite partner or I have my partner's code in Settings. Codes last 48 hours, and you can make a new one at any time.
How do I restore Simpatico Plus?
Simpatico Plus is tied to the Apple or Google account you bought it with. On a new phone, sign in to Simpatico, open Settings, then Simpatico Plus, and tap Restore purchases. It unlocks for both of you as soon as either partner has it.
How do I get a refund?
Purchases are made through Apple or Google, so refunds are handled by them: use reportaproblem.apple.com for the App Store, or your Google Play order history for Google Play.
Does my partner see all of my calendars?
No. Your partner sees only the calendars you choose to connect. You can disconnect a calendar at any time in Settings, then Calendars, and it disappears from their view.
How do I leave a shared calendar?
Open Settings, then Leave shared calendar. Your account stays, and you can pair again later. Your partner keeps the shared plans and lists.
How do I delete my account?
Open Settings, then Delete account, type DELETE and confirm. It takes effect immediately. Full details, and what to do if you can't open the app, are on the Delete your account page.